Ticket Statuses indicate the current stage of your request within the workflow, such as; Awaiting ARD Review / Waiting For Customer Info / Customer Info Received / Approved / Scheduled For Development / In Progress / Approved By Customer / Closed - No Issue or Can't Reproduce Issue / Solved - Waiting For Customer Review / Resolved
Should you not find a ticket, please select 'View All' on the Status Filter.
If you have not received your Service Desk account access details for the ARD Service Desk please email support@ardsoftware.com or share your information here and we will ensure you receive access as soon as possible. PLEASE NOTE: There is ONE Service Desk Account per Business - please check with your main account Admin for access.
